Frequently Asked Questions

Everything you need to know about Norme home essentials and services.

What is the typical shipping timeframe for furniture and decor?

Standard shipping for home decor items typically takes 3-5 business days. For larger furniture pieces, please allow 7-14 business days for specialized freight delivery and handling.

Do you offer international shipping?

Currently, Norme ships to the continental United States and Canada. We are working on expanding our logistics to support more international destinations in the near future.

What is your return policy for home goods?

We offer a 30-day return window for most items. Products must be in their original packaging and unused condition. Please note that custom-made or final sale items are not eligible for return.

How can I track my order?

Once your order has been dispatched, you will receive an email containing a tracking number and a link to our carrier's portal to monitor your shipment's progress in real-time.

What materials are used in Norme products?

We prioritize sustainability and quality. Our collection features ethically sourced hardwoods, organic linens, and recycled glass. Detailed material specifications can be found on each individual product page.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and flexible financing options through Affirm for larger furniture purchases.